Maintenance

Your company has learned that there is no longer such thing as "business as usual". Your department is constantly developing new applications to support the growing and changing business needs of your company. But once the application has been deployed, you'll have to make sure that it is error free, stable, and available when needed. And soon it will need some adaptation to changing conditions and the cycle will begin again.

Maintenance is therefore part of your application life cycle, and the maintenance workload is constantly increasing. The need for assigning resources to maintenance may soon stall or hamper the deployment of new applications. You need to respond rapidly to new service and change requests and apply preventive maintenance to stop problems before they occur. You also need to work with the help desk and production support teams for problem and incident management. You therefore need resources to manage and process requests and incidents, develop immediate work around solutions to honor the service level agreements, and finally resolve the problem. Hiring freezes, cost reduction requests and training needs make effective maintenance a daunting task.

Sinapsis can help you solve your maintenance problems in a efficient way. We build for you dedicated maintenance solutions to which you can safely offload change implementation as well as predictive and corrective maintenance. We implement your company's IT processes and standards, ensuring thereby quality and security. Sinapsis Captive Centers and Off-site teams enable you to have total control over your maintenance processes. You can manage them in a simple and effective way, because the centers and teams fully customized to your needs, become part of your in-house IT resources, but at offshore costs. There is no major time zone difference between your custom center and your main offices that would hinder communications with the teams, and if face-to-face meetings are needed, the flight time between the centers and any major city in the USA is 3.5 hours on average.