Integration

Your company's applications don't work in isolation but they are always part of a business flow, that is, a set of business processes pertaining to a standard functional cycle of the company. These activities are not uniquely identified with one department or line of business, but they usually span several organizational units. For instance, all the processes executed starting from the product marketing campaign to the management of the customer orders of that product pertain to the same business flow.

A sales executive could ask: "How many leads did we quote on and of those quotes, how many contracts did we close?" If marketing management, sales management, contract management, and order management were separate processes and not integrated in a business flow, this question could never be answered accurately. Because the individual processes are usually supported by applications from different vendors, you require a major integration effort in order to automate the delivery of the requested information.

Customer facing online applications need to interface with core legacy systems. CRM sales applications need to integrate with ERP inventory and accounting applications.

An the list of integration requirements goes on and on while your IT resources are limited.

Sinapsis can help. We build dedicated application integration centers that focus on integration of ERP, CRM, Web and legacy applications. We implement your company's IT processes and standards, ensuring thereby quality and security. Sinapsis Captive Centers and Off-site teams will enable you to have total control over your installation and customization processes. You can manage them in a simple and effective way, because the centers and teams fully customized to your needs, become part of your in-house IT resources, but at offshore costs. There is no major time zone difference between your Captive Center or Off-site team and your main offices that would hinder communications with the teams, and if face-to-face meetings are needed, the flight time between the centers and any major city in the USA is 3.5 hours on average.