Cost Reduction vs. Service Excellence

As an IT manager you probably have to deal with a one year or more application backlog plus constant requests for the development of new applications.

In addition, the currently running applications need to be maintained while the new ones require testing and integration with core legacy systems. Users demand you to honor the SLAs. This translates into the need of delivering very high quality code to minimize application down-time.

But when external pressures threaten your company senior management start searching for ways to reduce costs, including IT costs. But unlike senior management, users do not view IT as a commodity because IT must be custom-tailored to meet their business requirements.

As such, users set service excellence as their major expectation for IT performance. The users generally demand customized software, a local staff of dedicated analysts and programmers, excess IT resources in case they are needed, sub-second response time all the time, 24-hour help, information centers, training. In some cases users even demand their own dedicated data centers, and do not want to consolidate centers to save money at the corporate level.

This situation leads you to face the IT cost/service dilemma: should your IT department provide a premium service for a premium cost or a minimal service for a minimal price instead?

At Sinapsis we can help you solve this dilemma in a very effective way. Our Custom IT Centers and Off-site teams will enable you to provide a excellent service at a very low cost that will satisfy your senior management requirements.